Reference

Our Terms Spell Out Your Account Rights

When you open an account with us, these terms form the foundation of how we operate together.

Account ownership stays with youReal payout rounds verified before withdrawalSupport available in English and Indonesian
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boos5000 Our Terms Spell Out Your Account Rights
REACH US ANYTIME

How to Contact Us About Terms or Disputes

Team online

Live Chat

Open your account and head to the support icon in the bottom-right corner. Our team responds in English and Indonesian during operating hours, typically 09:00 to 22:00 Jakarta time.

Email Support

Send queries to [email protected] with your account username and a clear description of your issue. We aim to reply within 12 hours on weekdays.

Account Settings

Log into your account, go to Settings > Account & Security to request term clarifications or report policy concerns directly. We log all requests for transparency.

SECURITY AND DATA

How We Protect Your Account and Information

Identity Verification

We collect your name, email and phone during signup, then verify via a one-time code sent to your chosen method. Before any withdrawal, we request proof of identity — a government ID photo — which we store encrypted and delete after 12 months.

Password and Two-Factor

Your password is hashed, never stored in plain text. After login, you can enable two-factor authentication via email or SMS to add a second unlock step. We recommend this for all accounts.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby performs. You can disable non-essential cookies in your browser settings without losing core account functions.

Data Retention and Deletion

Your account data stays on file for 5 years after closure to comply with tax and anti-fraud law. You can request a data export or account deletion by emailing [email protected] with your account username.

Payment Verification

Every deposit and withdrawal is cross-checked against your registered identity. We flag unusual patterns and may ask for transaction proof before processing larger amounts.

Dispute Resolution

If you disagree with a withdrawal rejection or charge, contact us with your transaction ID and screenshot. We investigate within 5 business days and respond with a detailed outcome.

Frequently Asked About boos5000 Terms

No. One account per person is a core term. If we detect duplicate accounts linked to the same identity, phone or payment method, we merge or close the extras without notice. Attempting to open multiple accounts to bypass limits or access promotions repeatedly violates our terms.

You can request account closure by emailing [email protected]. Your data is retained for 5 years per tax law. To reopen, contact support — we'll verify your identity again and review your previous account history before reinstating access to the lobby.

Access and eligibility depend on local law in your region. We do not knowingly onboard anyone under 18. Players in certain regions may face restricted access to specific games or payment methods based on where local law permits. Check your country's regulations before signup.

If your withdrawal was rejected or a deposit charged incorrectly, reply to your account email or live chat with your transaction ID and a screenshot of the error. We review within 5 business days and respond with the reason and next steps for reversal or correction.

We suspend accounts if we detect unusual activity (like rapid deposits and withdrawals, login from multiple countries in minutes, or failed identity verification). Suspension is temporary while we investigate. You can contest it by emailing support with an explanation. Most suspensions are lifted within 24 hours.

We share only what's necessary: your verified identity with payment providers to process DANA, OVO, GoPay and QRIS transfers, and transaction logs with tax authorities if legally required. We never sell personal data to marketing firms or advertisers. Your account is yours alone.

We retain your account data for 5 years after closure to comply with Indonesian tax and anti-money-laundering law. After 5 years, we delete personally identifiable information but keep anonymised transaction records for audit purposes. You can request early data deletion by contacting support.

Related Pages

boos5000 Indonesia About Us FAQ Register boos5000 Login